FAQs
It is recommended to allow the unit 1 hour before turning the power ON. This lets the compressor oil to settle down and improves the life and performance of the compressor.
When you need to move unit from one place to other, always keep unit upright and straight so that oil does not accumulate into compressor chamber to prevent its proper working.
Once the unit is turned on, it is recommended to let the unit run for 2 to 3 hours without any product load so that the internal cabinet temperatures reach an ideal level.
A voltage stabiliser is recommended to be installed to protect the unit from such electrical fluctuations and surges. Never use multiple coolers / equipment into one socket to achieve consistent voltage. You can contact our sales team, who can offer this device built in the unit.
It is important to follow the user manual of the unit to ensure optimal performance level of the unit and not experience any abnormal breakdowns. The unit must be placed away from any heat source or near any burner / stove and always keep minimum 100mm distance from the surrounding area of the cooler.
It is recommended to do an annual preventive maintenance of the unit. The cooler must not be placed in a dusty environment and compressor area must be kept clean and use pressurize air to keep accumulated dust away from the condenser. You may contact our dedicated after-sales team who can provide stress-free service at your location.
Privacy Commitment
Varioline Intercool values the privacy of its customer’s, and takes all measures to protect personal information needed to process the order. Any information provided by the customer is kept confidential and never disclosed for any reason to a third party.
Delivery Policy
Standard lead time for delivery is 7-10 working days upon order confirmation.
Please note we do not ship on Sundays nor on Government nominated holidays.
All orders are subject to product availability. If an item is not in stock at the time order was placed, we will notify you accordingly.
Items offered on our website are only available for delivery to addresses in Lahore, Rawalpindi/Islamabad & Faisalabad. Any shipments outside of aforementioned locations are not available at this time.
Refund / Exchange Policy
Varioline Intercool does not offer Refund once the order is processed. However, you are eligible for an exchange if we have mistakenly delivered a wrong product(s) to you or the one you received is in damaged or faulty condition. The product(s) exchange is only applicable if they are in un-used condition along with their original packaging and if the claim is lodged within 5 working days after delivery.
You can contact our customer services department by emailing us at auto-confirm@variolineintercool.com or can call us on 0311 54 99 999 along with your order number for our customer care representative to schedule the exchange of goods for you.
Cancellation Policy
An order may be cancelled at any time within 24 hours of placing it. However, once the order has been shipped, for which you will receive a shipping confirmation via email, the refund/return policy will be applicable.
Varioline Intercool has the right to cancel orders for reasons such as: pricing errors, decline of the debit/credit card payment by the issuing financial institution or extended lead time of the product.
You can contact our customer services department by emailing us at auto-confirm@variolineintercool.com or can call us on 0311 54 99 999 along with your order number for our customer care representative to cancel the order.
